Preamble
In order to better serve you, we need to ask you for a certain amount of personal data to better organize our commercial relations and the service you expect.
JM Informatique respects your concerns about the protection of your privacy and your personal data.
Your personal data are mainly processed by JM Informatique. This charter describes the use that JM Informatique makes of the information about you, collected when you use the www.thai-warehouse.com website (hereinafter the “Site”), as well as its variations for mobile phones and tablets. The present charter allows you to know the origin and the use of the navigation information collected with the help of Cookies, as well as the means to exercise your rights relating to it.
This policy applies to all pages of the website and services offered by JM Informatique, referred to as “Thai-Warehouse”, “We”, “Us”, and “Our”, and complements the “Terms and Conditions” of the website (as well as any document or information notice referring to this policy). By using our Site, you agree to the terms of this policy and consent to our collection and processing of your personal data in accordance with our privacy policy. If you do not agree with the terms of the charter, we invite you not to use our Site or to contact us.
Modification of the charter
We may change and update this policy from time to time.
We encourage you to review it whenever you interact with us to stay informed about our privacy practices and your rights.
Identity of the data controller
The person in charge of the processing is JM Informatique. Head office address: Les Brizelles 37330 Courcelles de Touraine – France. Telephone: 06 51 59 54 57
About the collection of your personal data
1. PERSONAL DATA COLLECTED AND PROCESSED – COOKIES DEPOSITED AND ACTIVE
Personal data is any information that can identify you, directly or indirectly. This may include identifying information such as your first and last name, email address, date of birth, mailing address, IP address, shopping habits and preferences. Cookies” are alphanumeric identifiers deposited on your computer, cell phone or digital tablet, through your Internet browser, in order to recognize your browser and offer you personalized services. We use cookies for the purposes of browsing our Site, to remember your preferences, to give you a better customer experience and to optimize our Website by providing content tailored to your needs.
2. SESSION COOKIE
These cookies are used to ensure the visitor’s navigation on the site and do not retain any personal information. They guarantee the correct behavior of certain basic functionalities such as the connection to the account, the navigation, the addition of a product to the basket. Their lifetime is limited to the user’s session and does not persist over time.
3. COOKIE ANALYTICS (GOOGLE ANALYTICS)
We use software to analyze certain visitor information such as, www.famillemary.fr site traffic, browser usage, number of new visitors, marketing activity and orders placed. This information helps us make improvements to our site, shopping experience and campaigns. The data stored by this cookie can only be seen by the relevant teams at Famille Mary, but does not record any confidential information.
4. THIRD PARTY COOKIE
Google, Facebook, Bing, Yahoo, also agree that partner companies may use cookies in the delivery of targeted advertisements. They are used to help us track visitors who have clicked on ads and interact with them. Each company uses its own tracking cookies and the data retrieved is not interchangeable. No confidential information is recorded.
5. SHARING TOOLS
Famillemary.fr uses the functionality of “sharing” content via social networks such as Facebook. Mary Family does not control the distribution of these cookies and we suggest that you visit the websites of these third parties for more information about their cookies. Facebook privacy policy: http://www.facebook.com/policy.php YouTube privacy policy: https://www.google.fr/intl/fr/policies/privacy/
6. SETTING OF COOKIES
Most Internet browsers automatically accept cookies by default. You can, however, configure your browser to prevent cookies from being stored on your computer or an associated device.
Some browsers offer a mode where cookies are always deleted after a visit. The Help section of the toolbar on most browsers tells you how to refuse new cookies, how to get a message to notify you when you receive them, or how to disable them. You may also choose to disable or delete cookies used by software programs that are ancillary to your browser by modifying the settings of those software programs or by visiting the website of the publisher of those software programs. The setting may change your access conditions to our services requiring the use of cookies.
If your browser is set to reject all cookies, you will not be able to make purchases or take advantage of essential features of our site, such as storing items in your shopping cart or receiving personalized recommendations. In order to manage cookies in a way that best suits your needs, we invite you to configure your browser.
7. BLOCKING COOKIES
Your browser may allow you to choose to disable all or part of the Cookies, either systematically or depending on the issuer. You can also configure your browser to offer you the option of accepting or refusing cookies (on a case-by-case basis or in full). However, we remind you that deactivating all Cookies will prevent you from using our site in normal conditions, except for the basic functions
8. WHAT INFORMATION DO WE COLLECT?
Thai-Warehouse collects several types of personal data about you:
- Information you provide directly to us
We collect information from you directly when you use our Site and interact with us. This is the case when you :
– Create an account online
– Shop on our Site
– You sign up to receive our newsletters
– Enter a sweepstakes, contest, promotion or survey,
– Communicate with us through social networks
– Leave a review on a product
– Request customer support via the contact form or online chat
– Contact us in any other way. The provision of your personal information is voluntary.
However, if you do not provide some or all of the information requested, we may not be able to provide you with certain products, services or information. The categories of information we collect include:
– Identification and contact information (such as name, surname, date of birth, postal address, means of contact) necessary to identify you when you use one of our Services (e.g., creating an online account)
– Transactional information necessary to process your order (items selected, shipping and billing address, phone number and your email address, phone number, payment method.
– Socio-demographic information (such as your age, occupation, gender, etc., which is collected when you post a review or create an account)
– History data about your online orders
– Your contact history data (We also keep your contact history when you contact Customer Service or when you make a complaint to us)
– The reviews you write on products
The data we request from you that is necessary to respond to your requests is identified by an asterisk or equivalent on the collection forms.
- Information we collect automatically
We automatically collect certain information about you when you access the Site, browse or make a purchase, including:
– Connection Data: We collect information about the terminal through which you connect, as well as about your use of the Site (such as the operating system, the type of browser used, the use or not of proxy, the location of the terminal deduced from your IP address allowing us to identify your computer, the access times, the pages visited, and the link that allowed you to access our Site).
– Information about your browsing (whether or not you are logged in): We may use cookies and other tracking technologies to collect information about you when you interact with our Site or with emails we send you. This information allows us to deduce your preferences, your appetite for a particular type of product, and to analyze how you interact with certain content.
This information is collected both when you are logged in and when you are not logged in and can be matched across all terminals. The goal is to provide you with the most personalized offers possible.
In addition, depending on the data we already have, some forms can be pre-filled.
- Information we collect from our partners and other sources
We may also obtain information about you from other sources and combine it with the information we collect about you, such as:
– Data communicated through social networks. For example, when you share your experience with Thai-Warehouse on a social network, you are providing personal information about yourself to that social network and to Thai-Warehouse. These communications are governed by the social networks’ own privacy policies, to which we refer you and for which Thai-Warehouse disclaims any responsibility.
- Information about third parties
In some cases, we may also collect information that you provide about other people. For example, when you purchase products for a third party and wish to deliver the package to that person, and therefore need to provide us with the recipient’s mailing address, which we use. We use this information only to respond to your requests and do not send marketing communications to your contacts without their consent.
9. FOR WHAT PURPOSES DO WE COLLECT DATA?
The processing of your personal data and the use of cookies meet a specific, explicit and legitimate purpose. Any processing of your personal data for a purpose not justified by a legitimate interest requires your consent. We strive to minimize the data collected. The processing of your personal data allows us to offer you services and maintain a secure environment through
- The proper functioning of our Site
- Services and products offered
- Prevent and detect fraud, malicious software and manage security incidents
- The provision of sharing buttons on our social networks
- The realization of all commercial operations (orders, payment, deliveries, invoices, accounting, satisfaction survey, customer service…etc)
- Analyze and personalize the online customer experience to ensure the best quality of service (anonymously)
- Manage customer relations
- Optimize our customer service (accessible by email, phone or chat)
- Manage potential disputes
Some data is also kept to meet our legal obligations and to defend our interests in the event of litigation or legal action.
10. HOW LONG WILL MY DATA BE KEPT?
Your data is kept for the duration of your relationship. In general, your personal data is kept for the duration of your relationship with us, plus three years after the end of our relationship, and then archived to meet our legal obligations.
We do, however, retain certain data after your account has been deleted where such retention is required by law, or where such retention is necessary to enable us to manage disputes and claims. In this case, the data necessary for the resolution of the problem or dispute will be kept for as long as the dispute lasts within the limit of the applicable rules on prescription.
11. WHAT ARE MY PROMOTIONAL COMMUNICATION OPTIONS?
You have the option of joining our mailing lists and agreeing to receive marketing and promotional information from us. You can withdraw your consent at any time by clicking directly at the bottom of our newsletters or by contacting us via the contact us page, In accordance with the provisions of the French law “Informatique et Libertés” of January 6, 1978 as amended, as well as the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, you have a right to access, inform, oppose, rectify, limit, portability and delete your data.
You also have the right to formulate and communicate directives concerning the fate of your data after your death. To exercise one or more of these rights, you must fill out the Contact form.
12. ABOUT YOUR RIGHTS
You have the right to access, modify and delete your personal information. You can also object to the processing of this data. To exercise your right, you can log into your personal account at any time in the “My Account” section. You can also fill in the contact form on the Site.
13. ABOUT OUR DATA PROTECTION GUARANTEES
In order to preserve the confidentiality and security of your personal data, we undertake to put in place technical and organizational measures to prevent it from being distorted, damaged, destroyed, disclosed or accessed by an unauthorized third party. We make every effort to ensure the security of your data, however, we also want to make you aware and inform you about the possible risks associated with the use of the Internet.
